Terms of Service

1. Acceptance of Terms

By accessing and using CobuildX services ("Services"), you confirm that you are at least 18 years of age, have the legal authority to enter into this agreement, and accept these Terms in full. These Terms apply to all visitors, users, and clients of the Services.

2. Description of Services

Cobuild Tech Private Limited provides enterprise AI solutions, consulting, and technology implementation services. Our current products include:

• CBX Flow (flow.cobuildx.ai) is an AI workflow automation platform
• OptiX (optix.cobuildx.ai) is an AI optimization platform
• WarpX (warpx.dev) is a collaborative AI notes workspace
• Finsight (finsight.cobuildx.ai) is an AI-powered financial intelligence platform
• Echo (echo.cobuildx.ai) is an AI-powered voice and conversational intelligence tool

We also provide custom AI solution development, machine learning, agentic AI systems, data engineering, technical advisory, and AIOps services.

Specific deliverables, timelines, and commercial terms for client engagements are governed by separate service agreements or statements of work.

3. User Accounts

Certain features of our Services may require you to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your credentials confidential and not share them with third parties
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorised use of your account

4. Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. You must not:

• Violate any applicable Indian or international law or regulation
• Attempt to gain unauthorised access to any part of our Services or systems
• Transmit any harmful, offensive, or malicious content or code
• Impersonate CobuildX, our employees, or any other person or entity
• Interfere with or disrupt the integrity or performance of our Services
• Use our Services to develop competing products without our written consent

5. Intellectual Property

All content, features, branding, and functionality of the CobuildX website and platform (including but not limited to text, graphics, logos, and software) are the exclusive property of Cobuild Tech Private Limited and are protected by Indian and international intellectual property laws.

Intellectual property developed under a client engagement is governed by the terms of the applicable service agreement. Nothing in these Terms grants you any rights to our trademarks, trade dress, or proprietary technology.

6. Privacy

Your use of our Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review it to understand how we collect, use, and protect your information.

7. Service Availability

We strive to maintain high availability of our Services but do not guarantee uninterrupted or error-free access. We reserve the right to modify, suspend, or discontinue any part of our Services at any time. Where practicable, we will provide reasonable advance notice of material changes.

8. Payment Terms

For paid engagements:

• All fees and payment schedules are as specified in individual service agreements
• Fees are non-refundable unless expressly agreed in writing
• Late payments may attract interest or result in suspension of services as outlined in service contracts
• All amounts are in Indian Rupees (INR) unless otherwise agreed in writing

9. Confidentiality

Each party agrees to keep confidential all non-public information disclosed by the other party in connection with the Services and to use such information only for the purposes of these Terms or the applicable service agreement. Confidentiality obligations survive the termination of this agreement for a period of three (3) years.

10. Disclaimer of Warranties

The Services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Services will meet your requirements or that results obtained from use of the Services will be accurate or reliable.

11. Limitation of Liability

To the maximum extent permitted under applicable law, Cobuild Tech Private Limited, its directors, employees, partners, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages - including loss of profits, data, goodwill, or business opportunity - arising from your use of the Services, even if we have been advised of the possibility of such damages. Our total aggregate liability to you for any claims arising under these Terms shall not exceed the amounts paid by you to us in the three (3) months preceding the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Cobuild Tech Private Limited and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your access to or use of the Services, your violation of these Terms, or your infringement of any third-party rights.

13. Termination

We may terminate or suspend your access to the Services immediately, without prior notice, if you breach these Terms or if we are required to do so by law. Upon termination, your right to use the Services ceases immediately. Provisions of these Terms that by their nature should survive termination (including intellectual property, confidentiality, disclaimer of warranties, limitation of liability, and governing law) will survive.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

In the event of any dispute, controversy, or claim arising out of or relating to these Terms, the parties shall first attempt to resolve the matter through good-faith negotiation. If unresolved within 30 days, the dispute shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be Chennai, Tamil Nadu, India. The arbitration shall be conducted in English.

Subject to the arbitration clause above, the courts of Chennai, Tamil Nadu shall have exclusive jurisdiction over any matters not subject to arbitration.

15. Severability

If any provision of these Terms is held to be invalid or unenforceable under applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

16. Changes to Terms

We reserve the right to modify these Terms at any time. If a revision is material, we will provide at least 30 days' notice before the new terms take effect, where practicable. Continued use of our Services after changes take effect constitutes your acceptance of the revised Terms.

17. Grievance Officer

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the name and contact details of our Grievance Officer are:

• Name: Sairaam Varadarajan
• Company: Cobuild Tech Private Limited
• Email: [email protected]

Grievances will be acknowledged within 24 hours and resolved within 15 days of receipt.

18. Contact Us

For any questions about these Terms, please contact us at [email protected] or write to: